At IntelliTech Shop, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return or refund in accordance with the terms below and the South African Consumer Protection Act (CPA).

1. Eligibility for Returns

Products may be returned if they meet all of the following conditions:

• The return request is made within 7 days of the original purchase or delivery date.
  
• The product is returned in its original packaging, including all accessories, manuals, cables, and documentation.
  
• The product is in full working condition, free from damage, misuse, or alteration.
  
• The product has not been modified, installed, or physically damaged.
  
• Proof of purchase is provided.
  

Returns that do not meet these requirements may not qualify for a refund or exchange.

2. Non-Returnable Items

The following items cannot be returned unless they are defective or required by law:

• Software and digital downloads
  
• Gift cards or vouchers
  
• Special order or custom-built products
  
• Clearance or end-of-line items (unless faulty)
  
• Products damaged through misuse, neglect, or accidental damage
  

3. Faulty or Defective Products

If a product is found to be faulty or defective upon normal use, please contact IntelliTech Shop as soon as possible.

Where applicable, the product may be:

• Repaired
  
• Replaced
  
• Refunded
  

In accordance with the manufacturer's warranty and the Consumer Protection Act.

4. Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be processed using the original payment method where possible.

Please allow 5–10 business days for refunds to reflect, depending on your payment provider or financial institution.

5. Return Shipping

If the return is due to an incorrect, damaged, or defective product supplied by IntelliTech Shop, we will arrange or reimburse reasonable return shipping costs.

If the return is due to a change of mind or an incorrect purchase by the customer, the customer will be responsible for the return shipping costs unless otherwise agreed.

6. Damaged Deliveries

If your order arrives damaged or incomplete, please notify IntelliTech Shop within 48 hours of receiving the goods.

Where possible, include photographs of the packaging and the damaged product to assist us in resolving the matter promptly.

7. Contact Us

For any return or refund enquiries, please contact us:

IntelliTech Shop

Email: shop@intellitechshop.co.za

Website: www.intellitechshop.co.za