At IntelliTech Shop, we strive to ensure your order is processed and delivered as quickly and efficiently as possible.

1. Order Processing

Orders are processed during our normal business hours, Monday to Friday, excluding public holidays.

Once payment has been received and confirmed, orders are typically processed within 2–4 business days, subject to product availability.

Orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Areas

We currently deliver throughout South Africa using reputable courier partners.

Delivery to outlying or remote areas may take longer than standard delivery times.

If you require international shipping, please contact us before placing your order.

3. Delivery Timeframes

Estimated delivery times are:

• Major Cities: 2–4 business days
  
• Regional Areas: 2–5 business days
  
• Remote Areas: 3–7 business days
  

These delivery estimates are provided as a guide only and may vary due to courier delays, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Costs

All product prices displayed on our website include standard shipping within South Africa. No additional shipping fees will be charged at checkout unless otherwise specified.

Any exceptions or special delivery requirements will be clearly communicated before your order is processed.

5. Order Tracking

Once your order has been dispatched, you may receive a tracking number via email or SMS, allowing you to monitor the progress of your delivery.

6. Delivery Requirements

A responsible person must be available at the delivery address to receive and sign for the parcel where required.

By signing for the delivery, you acknowledge that the goods have been received in good condition unless otherwise noted.

7. Failed Deliveries

If delivery cannot be completed because:

• The delivery address is incorrect.
  
• Nobody is available to receive the parcel.
  
• Delivery instructions cannot be followed.
  

Additional delivery charges may apply for re-delivery.

Please ensure that all delivery information is accurate before completing your order.

8. Damaged or Missing Items

If your order arrives damaged, incomplete, or incorrect, please notify IntelliTech Shop within 48 hours of receiving your order.

Where possible, retain the original packaging and provide photographs of the damaged goods to assist with the investigation.

9. Stock Availability

While we make every effort to maintain accurate stock levels, products are subject to availability.

Should an item become unavailable after an order has been placed, we will contact you to arrange a suitable alternative, backorder, or refund.

10. Delays Beyond Our Control

IntelliTech Shop is not liable for delays caused by circumstances beyond our reasonable control, including but not limited to:

• Courier delays
  
• Severe weather conditions
  
• Natural disasters
  
• Industrial action
  
• Power outages
  
• Government restrictions
  
• Public holidays
  

We will make every reasonable effort to keep customers informed should significant delays occur.

11. Collection

Where collection is offered, customers will be notified once their order is ready for collection.

Valid identification and proof of purchase may be required before goods are released.

12. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

IntelliTech Shop

Email: shop@intellitechshop.co.za

Website: www.intellitechshop.co.za